Refund policy | Roca IPTV

Draft for owner review · Business-specific details must be completed before public launch.

Policy status

The owner has not supplied the previous policy text or confirmed a refund window, assessment procedure or processing times. This page is a draft and does not offer a particular money-back guarantee. Request the final applicable terms before ordering.

How to raise an issue

Contact support with your order reference, subscription duration, activation date and a description of the issue. For a playback problem, include the device, app and affected channel or title so the team can investigate.

Cancellation and digital access

Cancellation rights and any effect of starting digital access must be explained in the final order process. This draft does not ask you to waive rights or treat browsing the website as consent to immediate supply.

Service problems

If the service does not match what was agreed, explain the issue to support. Any proposed troubleshooting, replacement, price reduction or refund must be assessed against the applicable terms and statutory rights.

Your rights

Nothing on this page is intended to exclude or restrict rights that cannot lawfully be excluded. The final commercial policy must preserve your applicable statutory rights.